Privacy Policy

Our Commitment to Privacy

At Bilthranex, we believe that privacy is a fundamental right. We've designed our services with privacy in mind, implementing robust security measures and following industry best practices to ensure your personal information remains safe and secure. We only collect data that's necessary for providing you with exceptional self-development services and never sell your personal information to third parties.

Personal Information You Provide

• Name, email address, and phone number when you register for our services or contact us
• Billing information including address and payment details for course purchases
• Professional background, goals, and interests shared during registration or consultations
• Course feedback, reviews, and testimonials you choose to provide
• Communication preferences and subscription settings
• Any additional information you provide through forms, surveys, or direct communication

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain technical information to improve your experience and ensure our platform operates smoothly. This includes your IP address, browser type and version, operating system, pages visited, time spent on our site, and referring website information.

We also collect device information such as screen resolution, device type, and connection speed to optimize our content delivery. Additionally, we track user interactions with our website elements, including clicks, scrolling behavior, and form interactions to understand how users engage with our content and identify areas for improvement.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. These technologies help us provide personalized content, maintain your login sessions, and gather insights about user behavior patterns that inform our service improvements.

Service Delivery and Enhancement

• Providing access to courses, learning materials, and personalized recommendations
• Processing payments and managing your account and subscription preferences
• Sending course updates, progress notifications, and relevant educational content
• Offering customer support and responding to your inquiries promptly
• Customizing your learning experience based on your goals and progress
• Analyzing usage patterns to improve our courses and platform functionality

Communication and Marketing

We may use your contact information to send you relevant updates about new courses, learning opportunities, and industry insights that align with your interests. All marketing communications include easy unsubscribe options, and we respect your communication preferences at all times.

Our communications are designed to add value to your self-development journey, providing actionable insights, course recommendations, and updates about features that might benefit your learning goals. We segment our communications to ensure you receive only the most relevant content based on your interests and engagement history.

Service Providers and Partners

We work with trusted third-party service providers to deliver our services effectively. These partnerships may involve sharing limited personal information necessary for specific functions such as payment processing, email delivery, website hosting, and analytics. All service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

• Payment processors for secure transaction handling and fraud prevention
• Email service providers for course notifications and educational content delivery
• Analytics platforms for understanding user behavior and improving our services
• Cloud storage providers for secure data backup and accessibility
• Customer support tools for providing efficient assistance

Legal Requirements and Safety

We may disclose your information when required by law, court order, or government regulation. Additionally, we reserve the right to share information when we believe it's necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

In the unlikely event of a business transfer, merger, or acquisition, your personal information may be transferred as part of the business assets. However, the acquiring entity would be bound by the same privacy commitments outlined in this policy.

Your Consent

With your explicit consent, we may share your information in ways not described in this policy. For example, if you choose to participate in case studies, testimonials, or referral programs, we'll clearly explain how your information will be used and obtain your permission before sharing.

Technical Safeguards

Our technical security infrastructure includes end-to-end encryption for data transmission, secure socket layer (SSL) certificates for website communications, and encrypted storage for all sensitive information. We regularly update our security protocols to address emerging threats and maintain compliance with industry standards.

Access to personal information is restricted to authorized personnel who require it for their job responsibilities. All team members undergo security training and are bound by confidentiality agreements. We implement role-based access controls, ensuring individuals can only access information necessary for their specific functions.

Physical and Administrative Controls

• Secure data centers with restricted physical access and environmental controls
• Regular security audits and vulnerability assessments conducted by third-party experts
• Employee background checks and ongoing security awareness training
• Incident response procedures for quickly addressing any security concerns
• Regular backups with secure, geographically distributed storage
• Network monitoring and intrusion detection systems

Access and Portability

You have the right to know what personal information we have about you and how it's being used. You can request a copy of your personal data in a structured, commonly used format. We'll provide this information within 30 days of your request, allowing you to review, verify, or transfer your data as needed.

Our user dashboard provides direct access to much of your personal information, allowing you to view and update your profile, communication preferences, and course history at any time. For more comprehensive data requests, our support team is available to assist you.

Correction and Deletion

• Update or correct inaccurate personal information through your account settings
• Request deletion of your personal data, subject to legal and legitimate business requirements
• Opt out of marketing communications while maintaining access to essential service updates
• Withdraw consent for specific data processing activities where consent is the legal basis
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests

Communication Preferences

You control how we communicate with you. You can update your email preferences, choose which types of notifications you receive, and opt out of marketing communications while still receiving important service-related updates. We provide granular controls so you can customize your communication experience to match your preferences.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request promptly and may need to verify your identity to protect your personal information. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Retention Periods

Account information is retained while your account is active and for seven years after closure to comply with financial and legal obligations. Course progress and learning data are kept for the duration of your account to support your ongoing development journey. Communication records are retained for three years to provide consistent support and resolve any disputes.

Marketing information is kept until you unsubscribe or request deletion. Website analytics data is anonymized after 14 months and may be retained longer for trend analysis. Payment information is handled by our payment processors and retained according to their compliance requirements, typically for seven years.

International Data Transfers

As a India-based organization, we primarily store and process data within India. However, some of our service providers may process data in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

We regularly review our data transfer practices to ensure they meet current legal requirements and provide adequate protection for your personal information regardless of where it's processed.

Data Deletion Process

When retention periods expire or when you request deletion, we securely delete or anonymize your personal information using industry-standard methods. Some information may be retained in anonymized form for research and analytics purposes. We maintain detailed records of our deletion processes to ensure compliance and provide transparency about our practices.

Age Verification

During registration, we ask users to confirm they are at least 18 years old. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will investigate and take appropriate action to remove the information and prevent further collection.

For educational institutions or organizations that wish to provide our services to younger users, we require explicit parental consent and implement additional privacy safeguards appropriate for the age group involved.

Sensitive Personal Information

We generally do not collect sensitive personal information such as health data, religious beliefs, or political opinions. However, if such information is voluntarily provided during consultations or course work, it receives additional protection and is used only for the specific purpose for which it was provided.

Any sensitive information is handled with extra care, limited access controls, and may be subject to additional consent requirements or retention limitations based on applicable laws and best practices.

Notification Process

When we make significant changes to this policy, we'll notify you through multiple channels including email notification to your registered email address, prominent notices on our website, and in-app notifications if you use our online platform. For minor changes that don't materially affect your privacy rights, we'll update the "Last Updated" date at the top of this policy.

We encourage you to review this privacy policy regularly to stay informed about our practices. Significant changes will be highlighted and explained in plain language, helping you understand what's changed and how it might affect you.

Your Options When Changes Occur

If you disagree with changes to our privacy policy, you have the option to discontinue using our services and request deletion of your personal information. However, we strive to make changes that enhance privacy protection rather than reduce it, and we'll clearly explain the benefits of any updates.

For substantial changes that materially affect how we collect, use, or share your information, we may request your explicit consent before implementing the changes. This ensures you have full control over how your information is handled under any new policies.